User Guide

About payment methods

This site accepts the following payment methods:
Credit card
Payment can be made with VISA, Mastercard, AmericanExpress, and JCB brand cards.
Google Pay
If you are using Google Chrome, you can pay with your Google Pay account.
On the payment screen, select Google Pay under Express Checkout.
Apple Pay
On your iPhone, iPad, or Mac, you can use Apple Pay to make payments on the web in Safari.
On the payment screen, select Apple Pay under Express Checkout.
Amazon Pay
Amazon Pay is a service that allows you to pay for products and services using the address and credit card information registered to your Amazon.co.jp account.
On the payment screen, select Amazon Pay under Express Checkout.
You can also create an account using your Amazon account.
PayPal
You can pay using a credit card, debit card, or bank account (direct debit) registered to your PayPal account.
Convenience Store Payment <br/>You can pay at a convenience store using the payment number issued when you place your order. Anonymous payments are possible, and payments can be made 24 hours a day, 365 days a year at convenience stores across Japan.
Payment is accepted at the following convenience stores.
FamilyMart, Lawson, 7-Eleven, Ministop, Daily Yamazaki Mobile carrier payment (Softbank, au, Docomo)
You can pay your mobile phone bill with the three major mobile carriers.
After confirming your order, you will be redirected to the carrier payment screen.
Bank transfer <br/>After completing your order, please transfer the total order amount to the specified bank account.
Please note that bank transfer fees will be borne by the customer.
Cash on delivery (COD)
Cash on delivery payment is also available.
Please pay the delivery fee in cash to the delivery person upon delivery.
Due to system limitations, the cash on delivery fee is not displayed in the payment total, but please note that a cash on delivery fee of 330 yen (tax included) will be charged.
Pay later (Payday)
No credit card required.
Shop with just your email address and mobile number.
Multiple purchases can be paid for together by the 10th of the following month.
By signing up for PayDeePlus for free, you can enjoy features such as the ability to pay in three installments with no fees* and monthly budget settings.
*Only direct debit and bank transfers are free of installment fees.
**Pay in 3 installments requires registration the first time you use the service. Also, it is only available for purchases of 3,000 yen or more per transaction.

About delivery and shipping charges

Shipping company: Japan Post, DHL, FedEx
Delivery time: Orders are usually shipped within 3-5 business days.
(During events and busy periods, it may take up to a week for shipping)
After shipping, delivery will take 2-3 business days within Japan (excluding Okinawa and remote islands) and 1-3 weeks for overseas orders.
Shipping costs: Varies depending on region and shipping method.
Please check the details on each product page or cart screen.
*Example: Nationwide flat rate of 700 yen (plus 660 yen for Hokkaido and Okinawa).
Please note that in some cases, we may change the shipping company to an equivalent carrier without notice.

Cancellation Policy

■■ Accepted only before shipping ■■
Please note that we cannot generally accept cancellations of orders after they have been shipped.
For cancellations before shipment, please contact us using the inquiry form.

Return and exchange conditions

Please note that we cannot accept returns for reasons of customer convenience (such as differences in image or size).

If the product is faulty, please contact us within 7 days of receiving the product.
When contacting us, please attach a photo of the defective part to your email.
After checking this, we will refund the defective product.
In this case, you do not need to return the product.
*If you do not receive a reply within 3 business days, please contact us again.
*The listed sizes are generally measured flat, so there may be some slight errors.
*The color and texture of the actual product may differ depending on your monitor or display environment.