Shipping policy
We ship both within Japan and internationally. Please review the following shipping policy before placing your order.
1. Shipping Origin
All items are shipped from Japan.
2. Shipping Destinations
We currently ship to the following regions:
• Japan
• United States
• United Kingdom
• France
Please note that available shipping destinations may change without prior notice.
Depending on the laws, import regulations, delivery conditions, or other circumstances of each country or region, we may be unable to ship your order even after it has been placed.
3. Shipping Methods
【Domestic Shipping within Japan】
Orders within Japan will be shipped using a shipping method designated by our shop.
【International Shipping】
International orders will be shipped using courier services such as DHL, FedEx, or other international courier services.
The shipping carrier will be selected by our shop based on the destination, item details, delivery conditions, and other relevant factors.
We do not accept customer requests to specify a particular shipping carrier.
4. Shipping Fees
【Domestic Shipping within Japan】
Shipping costs are included in the product price. No additional shipping fee will be charged at checkout.
【International Shipping】
Shipping costs are included in the price of international orders. No additional shipping fee will be charged at checkout.
5. Customs Duties, Import Taxes, and Other Charges for International Shipping
International orders are shipped under DDP (Delivered Duty Paid) terms.
This means that customs duties, import taxes, value-added tax (VAT), customs clearance fees, and shipping costs are covered by our shop, and we will arrange shipment so that customers are not required to make additional payments upon delivery.
However, this may not apply if additional costs, return shipping fees, or other charges arise due to customs authorities, laws and regulations, system changes, decisions by the shipping carrier, refusal of delivery by the customer, inability to contact the customer, an incorrect or incomplete address, or other similar circumstances.
6. Processing Time Before Shipment
Orders are usually shipped within 3–5 business days after payment has been confirmed.
However, processing may take longer in the following cases:
• During event participation
• During periods of high order volume
• During long holiday periods
• In the event of bad weather, disasters, transportation disruptions, or similar circumstances
In such cases, it may take approximately one week before shipment.
7. Estimated Delivery Time
【Domestic Shipping within Japan】
Domestic orders are usually delivered within a few days after shipment.
However, delivery times may vary depending on the destination area and delivery conditions.
【International Shipping】
International orders are usually delivered within approximately 1–3 weeks after shipment.
However, delivery may be delayed due to customs clearance, local delivery conditions, weather, disasters, public holidays, peak seasons, or other circumstances.
Please note that the above delivery times are estimates only and do not guarantee a specific delivery date.
8. Tracking
If a tracking number is issued after shipment, we will provide it to the customer.
Please check the delivery status using the tracking service provided by each shipping carrier.
9. Delivery Delays
We are not responsible for delivery delays caused by the following reasons:
• Bad weather
• Disasters
• Customs clearance procedures
• Circumstances of the local shipping carrier
• International logistics congestion
• Long holidays or public holidays
• Strikes or other force majeure events
10. Shipping Address Information
When placing an order, please make sure to enter your correct name, address, phone number, and email address.
If delivery cannot be completed due to an incorrect or incomplete address, long-term absence, refusal of delivery, inability to contact the customer, or other similar reasons, we may be unable to offer reshipment or a refund.
If the package is returned to our shop for any of these reasons, the customer may be responsible for any additional costs required for reshipment.
11. Damaged Items or Incorrect Delivery
If the item is damaged, defective, or incorrectly delivered, please contact us within 7 days after receiving the item.
For details, please refer to our separate Return and Refund Policy.
12. Changes to This Shipping Policy
Our shop may change this Shipping Policy as necessary.
Any changes will take effect when the revised policy is posted on this website.