Refund policy

Please note that we do not accept returns due to customer convenience (such as differences in image, size, etc.).

If you receive a defective product, please contact us within 7 days of delivery.
When contacting us, please attach a photo of the defective area to your email.
After confirming the issue, we will process a refund for the defective item.
In this case, you do not need to return the product.

*If you do not receive a reply within 3 business days, please contact us again.

Contact:
ounchan.kimono@gmail.com

*Due to domain restrictions or spam filters, our emails may not reach you.
Please make sure that you have allowed emails from the above email address.

If you are using a free email service such as Hotmail, emails may be sorted into the spam folder.
If this happens, please check your spam folder and adjust your settings as needed.

Returns and refunds cannot be accepted in the following cases:
- More than 7 days have passed since product delivery
- Used or previously worn items
- When the orderer and delivery address differ (except for defective items)

Procedure for defective product claims:

1. Within 7 days of product delivery, please email us the following information:
   - Your name  
   - Address  
   - Email address  
   - Product name and product number  
   - Details of the defect (attach photos in case of damage)  
   - Order number (found in your order confirmation email)

2. Once we confirm the email details, we will provide instructions for the refund process.